1 - Acceptance of Terms

The customer acknowledges having read when ordering, the special conditions of sale stated on this screen and expressly accept them without reservation. These general conditions of sale govern the contractual relationship between client and TRIODE, both parties accepting them without reservation. These terms and conditions shall prevail over all other conditions contained in any document, unless prior written consent.

2 - Products

TRIODE is a leading furniture design Producer which also offers the sale of American design products (from the event “American Design in Paris”) and re-edition furniture by Finn Juhl (produced by One Collection). TRIODE agrees to deliver the orders made against payment for products and shipping (see prices). Pictures illustrating the products are not in the contract. If some errors occured, the responsibility of TRIODE cannot be engaged. The products offered by TRIODE are not all in stock and it is likely to be necessary to order, and therefore there is a possible lead time.

3 - Order

TRIODE agrees that the products ordered on the site are available after a certain time may vary depending on suppliers. Otherwise, the client will be informed of the unavailability of the product before the confirmation of the order. The automatic registration systems are considered as proof of the nature, content and date of the order. TRIODE confirms the acceptance of the purchase order to the Customer at the email address that it will release. The sale will be concluded only after the confirmation of the order. TRIODE reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information given by the buyer when the order is taken undertakes this: if error in the address of the recipient, TRIODE can not be held responsible for the impossibility in which he could deliver the product.

4 - Delivery

After order confirmation, TRIODE undertakes to deliver to its carrier all items ordered by the buyer. The carrier undertakes by contract with TRIODE to deliver the order to the address provided by the Customer to TRIODE. Deliveries outside of France are on request and after acceptance of the shipping quotation made by TRIODE.
The customer agrees to pay all taxes due on the importation of goods, customs duty, value added tax and other taxes payable under the laws of the country of receipt of the order. All orders placed to TRIODE are intended for personal use by customers. Delivery is made by our carriers specializing in the transportation of furniture and fragile objects.
Delivery is made within the timeframe agreed with the customer by delivering the product directly to the recipient, or in his absence, another person authorized by the customer. The possible delays do not entitle the buyer to claim damages. In case of defects, the buyer has the right to return under the conditions provided in this document. Are considered force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. Always check your parcel on arrival. You have 48 hours to file a claim with the carrier in case of missing or damaged.

5 - Retraction

You have 7 days (after receiving the items) to make a claim. In case of exchange or refund, please send back (the) item(s) NEW & INTACT and in its (their) original intact packaging, with all accessories at the following address: 28 rue Jacob, 75006, Paris, France.
In case of exercising the right of withdrawal, after checking the status NEW & INTACT of the object TRIODE has to reimburse the sums paid by the customer, without charge, return shipping costs are the responsibility of the customer . Repayment is due within a maximum of 30 days.

6 - Price

All prices are quoted in euros. The price on the products do not include shipping. It is usually a price which may vary depending on finishes and options selected. The price indicated in the order confirmation by return mail (contact@triodedesign.com) is the final price, including all taxes and VAT for France. This price includes the price of products, handling, packaging and storage of goods, freight and commissioning.

7 - Payment

The price charged to the customer is the price indicated on the order confirmation sent by TRIODE and by return mail (contact@triodedesign.com) or by phone in the form of an invoice. Payment is made by credit card (Visa, Diners, Mastercard, American Express) or by other means of payment (check, cash).
TRIODE reserves the right to refuse any order from a customer with whom there is a dispute.

8 - Disputes

This contract is subject to French law. TRIODE can not be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or improper use of products sold. It is the same for any changes resulting from product manufacturers. Responsibility TRIODE will, in any event, exceed the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products. In case of difficulties in the implementation of this contract, the buyer has the option, before any legal action to seek an amicable solution with the help of a professional association in the industry, an association of consumers or any other counsel of his choice. It is recalled that the search for an amicable solution does not “promptly” of the legal guarantee, nor the duration of the warranty contract. It is recalled that general rule and subject to the discretion of the courts, the provisions of this contract relating to the guarantee contract that requires the buyer to honor its financial commitments to the seller. Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. In case of dispute, the customer should first contact the company to obtain an amicable solution. Otherwise, the Commercial Court of Paris has exclusive jurisdiction, regardless of the place of delivery and method of payment accepted.

9 - Warranty

In all cases TRIODE not be held responsible for non-compliance with regulations and laws in force in the receiving country, the responsibility TRIODE is always limited to the value of the product in question, the value date of sale and without possibility of appeal to the brand or manufacturer of the product. In any event, the customer benefits from the legal guarantee on eviction and hidden defects (Article 1625 et seq of the Civil Code). Provided that the purchaser makes the proof of the hidden defect, the seller must legally repair all the consequences (1641 et seq of the Civil Code), if the buyer goes to court, it must do so in a “promptly” after the discovery of the hidden defect (art.1648 of the Civil Code).
You can contact customer service TRIODE the following number: +33 (0)1 43 29 40 05 or by email at contact@triodedesign.com

10 - Legal Information

Intelligence information collected for purposes of distance selling is required, this information is essential for the processing and delivery of orders, preparing invoices and warranty contracts. The lack of information leads to the non-validation of the order. Accordance with the law “and Freedoms”, the processing of personal information about customers has been declared to the National Commission for Informatics and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, he can practice before TRIODE. In addition, TRIODE undertakes not to provide free or in exchange of money information on its customers to third parties.

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